Fitbit Sued For Allegedly Misleading Consumers

Fitbit Sued For Allegedly Misleading Consumers

(Reuters) Fitbit LLC is being sued by Australia’s competition watchdog for allegedly deceiving customers about their warranty rights for defective products, the company announced on Monday.

According to the Australian Competition and Consumer Commission (ACCC), Fitbit claimed users would not be eligible for a refund between May 2020 and February 2022 unless they returned a defective product within 45 days of purchase or shipment, which is against Australian Consumer Law.

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“Consumer guarantee rights that cannot be excluded, limited, or amended are automatically granted to all customers. There are rights under the consumer guarantee in addition to any guarantees provided by manufacturers, “said Gina Cass-Gottlieb, chair of the ACCC.

According to the agency, Australian Consumer Law does not mandate a 45-day return window and does not tie consumers’ rights to faulty replacement items to the date of purchase.

Additionally, according to the ACCC, Fitbit informed customers that if they received a replacement device for a defective product, they were not eligible for a second replacement if Fitbit’s two-year “limited warranty period” for the original device had already passed.

A request for comment from Reuters was not immediately answered by the Google-owned business. The ACCC claims that their case contains 58 instances of consumers who were allegedly deceived by Fitbit when they complained about defective products. The ACCC is asking for fines and injunctions.