Southwest Apologizes to Passengers and Staff After Chaos: Bob Jordan, the CEO of Southwest Airlines, apologized to the company’s clients and staff via video message on Tuesday night and expressed optimism that flights would resume by the following week. On Monday and Tuesday, Southwest Airlines canceled close to 5,000 flights.
The nationwide travelers who will miss out on this week’s holiday celebrations, including those at Norfolk International Airport, find little solace in the video apology. Antoinette Spinner, attempting to reach Norfolk on Christmas Day, admitted, “I did a lot of sobbing.” Her flights were instead rescheduled, delayed, and ultimately canceled.
“I left on Christmas Day from St. Louis, planned to pass through Chicago, and then connect to a flight to Norfolk, but the delays meant I would miss that departure. I changed my flight, traveled to Atlanta, and then was scheduled to go to Richmond. However, the flight was canceled in the middle of the night after being delayed for a long time and arriving in Atlanta.
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She claims she spent roughly 26 hours in the Atlanta airport, according to 10 On Your Side. Many folks were experiencing the same thing. People were spread out everywhere, attempting to sleep, the witness claimed. The day after Christmas, she finally arrived in Norfolk, but she spent most of her brief stay waiting at the Southwest Airlines ticket counter to determine how to get home.
She said, “It’s been wild. Another tourist we spoke to was planning to spend Christmas and New Year’s with his two teenage kids flying into Norfolk on Christmas Day. He claimed, “They canceled planes without informing us.”
“Maybe we can travel 6 to 8 hours to get there,” I said, “but they won’t allow [my girls] to fly alone even into another city where we have family or anything like that.” He tells us that while Southwest may be able to refund his money, they cannot go back in time, like many other people trying to spend time with loved ones this week.
“It only makes the brief period we spent together wasted, with no means to make it up. The one thing we cannot turn back in time, he declared. The airline attributed the problems with travel to a “complex network” and winter weather.
“Over the following days, we’ll fly fewer flights and relocate our personnel and aircraft. We’re moving along, and we anticipate being back on schedule by next week, said Jordan. Not just customers will be watching to see what happens.
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Transportation Secretary Pete Buttigieg said, “We’re going to be looking closely to ensure this airline follows through on their pledge to make things right.” “Our agency shouldn’t need to take enforcement action to get folks taken care of, and their money returned. But of course, we’re prepared to do it if that’s what it takes,” he replied.